How can we help you?

Creating an account is easy! Click the "Sign Up" button in the top right corner, enter your email and phone number, verify your phone with the SMS code, and complete your profile. You can also sign up using your Google or Facebook account for faster registration.

Click "Forgot Password" on the login page, enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password. The link expires in 1 hour for security.

Once your order is confirmed and assigned to a courier, you can track it in real-time from your account dashboard. You'll see the courier's location, estimated arrival time, and can contact them directly through the app.

You can modify or cancel your order within 5 minutes of placing it. After that, please contact our customer support team at +244 923 456 789 or support@meudeliver.com for assistance.

We deliver across all major cities in Angola including Luanda, Huambo, Lobito, Benguela, Lubango, and more. Our coverage is expanding daily. You can check if we deliver to your area by entering your address during checkout.

We operate from 7:00 AM to 11:00 PM daily, including weekends and holidays. Some restaurants and stores may have different operating hours which will be shown during ordering.

Standard delivery takes 30-45 minutes in urban areas. For groceries and packages, delivery time may vary between 45-60 minutes depending on traffic and order preparation time.

Our couriers will call you when they arrive. If you're not available, they will wait for 5 minutes. For food deliveries, you may be asked to collect from a secure location. For packages, alternative arrangements can be made.

We accept multiple payment methods: Cash on Delivery, Mobile Money (Unitel and Movicel), Credit/Debit Cards (Visa, Mastercard), and Bank Transfer. Digital payments are encouraged for faster and contactless delivery.

Yes, we use bank-level encryption and secure payment gateways to protect your financial information. We never store your full credit card details on our servers.

Refunds are processed within 5-7 business days for eligible cases such as incorrect orders, damaged items, or undelivered packages. Contact our support team with your order number to initiate a refund request.

Visit our Supplier page or contact partners@meudeliver.com with your business details. Our partnership team will guide you through the onboarding process, which includes document verification and menu setup.

Visit our Courier page or apply directly at partners@meudeliver.com. Requirements include: valid driver's license, smartphone, and background check. You can work flexible hours and earn competitive rates.

Commission rates vary based on the partnership model and volume. Rates typically range from 15-25% for restaurants and 10-20% for retail stores. Contact our partnership team for detailed pricing.

You can contact us via phone: +244 923 456 789, email: support@meudeliver.com, or through the chat feature in our app. Our support team is available daily from 7:00 AM to 11:00 PM.

You can report issues through your order history in the app, by calling our support line, or via email. Please provide your order number and details of the issue for faster resolution.